Desktop support technician job description is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.
IT support technicians provide assistance to computer users by answering questions, resolving technical problems and maintaining a company's network, software and computer equipment. They are also called desktop support technicians or computer support specialists.
Here are some traits your technicians should have:
- Knowledge. Not all technical difficulties are immense problems.
- Prior experience in desktop support. We're not saying that you shouldn't consider people at the beginning of their career.
- Thinking outside the box.
- Sociable.
- Dependable.
Technical support may give you a decent beginning pay however there is no future growth prospect as there is little advancement in this field. Besides , If you change organization your experience testament will be not for any use. You will profit by it on the off chance that you again are going to join as Tech support.
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